Support
Licensing and ordering
If you have not received your license file within 2 days after buying a license or you lost your license file, then please contact orders@green-it-software.com.
Note: Please check your spam folder first! Some email providers (especially Googles GMail) move the license email into the spam folder.
The actual seller of the software is the company Paddle. They will send you a printable invoice after payment and charge the applicable VAT. For all questions about your order, payment or invoice, please visit paddle.net.
Online Help
Use the official user manuals to learn how to configure and set-up your server and client computers. Start reading with section “Server requirements”. Then proceed with How-Tos and best practices.
| Product | Online Help English |
Onlinehilfe Deutsch |
User Manual English |
Anleitung Deutsch |
|||||
| Lights-Out 3.9 | HTML | HTML | |||||||
| Lights-Out 3.7 | HTML | HTML | |||||||
| Lights-Out 3.5 | HTML | HTML | |||||||
| Lights-Out 3 | HTML | HTML | |||||||
| Lights-Out 2.5 | HTML | HTML | |||||||
| Lights-Out 2 | HTML | HTML | |||||||
| Lights-Out 1.6 for Windows Home Server v1 | HTML | HTML | |||||||
| Lights-Out Mobile (all platforms) |
Forums
Use the forums to get answers to your questions from other users and the developers of Lights-Out.
| Product | English Forum | Deutsches Forum | ||
| Lights-Out 3 MS Windows | Enter Forum | Zum Forum | ||
| Lights-Out 3 Synology DSM | Enter Forum | Zum Forum | ||
| Lights-Out 2.x | Enter Forum | Zum Forum | ||
| Lights-Out 1.6 WHS v1 | Enter Forum | Zum Forum | ||
| Lights-Out Mobile (all platforms) | Enter Forum | Zum Forum |
Ticket-Support
Ticket based support is available for licensed editions of Lights-Out. We do not provide ticket support for the free community edition (please use the forums)! As proof of purchase please add your order number to the ticket.
Ticket system: https://osticket.green-it-software.com/